Insurance Companies and Expert Organizations

Claims management is a critical business. High expectations of customers willing to change clash with time-consuming processes from accident notification, damage assessment and repair cost estimate to the final settlement of the claim.

With digitized claims management, the time from the first notification of loss to the determination of the ideal course of action is shortened from several days to minutes. To achieve this, Spearhead combines state-of-the-art technologies and smart analytics to enable completely new, transparent and efficient processes without media breaks.

A multitude of data flows into the process: telematics data recorded by the vehicle during the accident, data from historical and current damage appraisals, digital and structured damage descriptions, technical vehicle data and daily updates on the residual value.

Spearhead enables digital claims management

Highlights

• Digital accident notification as the base for an immediate, qualified assessment of the loss. 
• Fast prediction of expected repair costs and risk assessment of a financial total loss. 
• Base for provision and damage-specific triage, e.g. cash-on-hand, appraisal and repair shop assignment.
• Supports all input channels for reporting a claim: call center, desk appraisals, self-service solutions for end customers.
• Enables end customer support situation in the “moment of truth” that is tailored to the respective accident and damage situation.